FAQ

My Orders

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed immediately. RMantra will send a confirmation mail for your order, to the email address associated with your RMantra account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Is it possible to order a product that is ‘Out of Stock’?

Unfortunately, we do not have these products available for sale currently.

 Shopping and Payment

Do you Provide is Cash on Delivery?

Sorry , at this point of time RMantra do not provide cash on Delivery facility.

How do I pay using a Credit/Debit card and is it safe?

You can process your payment using aou PayuMoney Gateway. It accepts all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.

All Credit/Debit card details remain confidential and private. RMantra and our trusted payment gateways use SSL encryption technology to protect your card information.

Order Status

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed via Email.  To check the status of your pending orders, We provide you the tracking details of the order via mail.

When and how can I cancel an order ?

Please refer to our cancellation policy for the same.

Packaging, Shipping and Delivery

How are items packaged?

All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

What are the delivery charges?

RMantra provide free delivery above purchase of Rs .500on most items in India. Other items have shipping charges depending on the nature of the product.

What is the estimated delivery time?

The estimated time of delivery is within 7 working days for domestic orders. All orders get shipped within 5 working days from the warehouse.

How will the delivery be done?

  • We process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Cancellations & Returns

How do I get a defective item, ordered on RMantra.in, replaced?

We have easy return policy so that you can buy our products at ease and without stress. If you find item delivered to you that are transit damaged or broken, you need to send us picture of the damaged product, no later than 12 hrs of delivery, via email at info@rmantra.in, AND fill the contact us form with relevant purchase details or call us on our customer support number and we would provide you the instructions on how to return the damaged or defective merchandise to us for a suitable replacement.

Contact Us

Couldn’t find the information you needed? Please contact us at enquiry@rmantra.in